Who can call the office
Anyone can call to ask general questions on behalf of an injured family member. You do not need the injured person's permission to ask how the process works or what information would be useful. The consultation is free.
Explain your relationship to the injured person and whether they are available to speak or make decisions. Questions about who can participate, receive information, or act for another person need individual attention. If communication is difficult, mention that in the first inquiry.
Basic information to keep together
You do not need everything before you call. A few basics make the first conversation easier, and the rest can follow.
- The injured person's full name and date of birth
- When and where the injury happened, in general terms
- Who else was involved, if known, and whether police responded
- Where the injured person has been treated so far
- Any letters, claim numbers, or calls from insurance companies
Medical information and privacy
Hospitals and clinics follow privacy rules about who may receive a patient's information. Those rules are between the provider and the patient, and the office cannot promise you access to records or to the care team.
What you can do is keep your own notes: provider names, dates of visits, what the family was told, and any paperwork sent home. If the injured person wants you involved, the provider can explain how to set that up.
Pace yourself
A serious injury changes life for the whole household. Keep a single folder or shared note for everything claim-related, so nothing depends on memory. Let the office carry the parts that it can, and ask when something is unclear.
Talk with the office
Call (907) 569-6633, Monday through Friday, 9 to 5 Alaska time, or send a short note through the site. The consultation is free, and there is no attorney fee unless we recover compensation.